Flower Delivery Bellingham Privacy Promise

Overview of Our Privacy Policy

This Privacy Policy outlines how Flower Delivery Bellingham (hereafter "we" or "us") collects, uses, shares, and protects the personal information of individuals who place flower delivery orders within Bellingham and its surrounding districts. The policy is fully aligned with the General Data Protection Regulation (GDPR) and applies to all our customers in these locations.

Data We Collect

In the course of providing our flower delivery services, we collect the following categories of personal data:

• Identity and Contact Data: Full name, delivery address, billing address, phone number, delivery recipient name, and contact details.
• Order Information: Details of the ordered products, card messages, preferences, and special delivery instructions.
• Payment Data: Transaction details (no card numbers or bank details are stored by us; these are processed securely by our payment processor).
• Communication Data: Correspondence you send us regarding orders, feedback, or complaints.
• Technical and Usage Data: IP address, device type, and, where applicable, cookies and usage data from your interactions with our website.

Lawful Bases for Processing Your Data

We only process your personal data where we have a lawful basis to do so in accordance with Article 6 of the GDPR. Our lawful bases include:

• Contractual necessity: To provide, process, and complete your flower order, including delivery and customer support.
• Legal obligation: To comply with obligations required by law, such as tax or record-keeping requirements.
• Legitimate interests: To improve our services, protect against fraud, and ensure the security of our operations, provided these interests are not overridden by your fundamental rights.
• Consent: For sending marketing communications or using certain cookies, only where you have given clear permission.

How We Use Your Information

Flower Delivery Bellingham uses your information for purposes including:

• Fulfilling and delivering your flower order.
• Notifying you about your order status and responding to your questions or comments.
• Managing payments and refunds.
• Improving our products and services, website functionality, and customer experience.
• Compliance with legal, regulatory, or tax obligations.
• Protecting against fraud or misuse of our services.
• With your explicit consent, sending you promotional offers or product updates.

Sharing and Processing Your Data

We value your privacy and do not sell or rent your personal information to third parties. However, in the course of providing our services, we may share your data with trusted third-party processors, such as:

• Payment processors: To securely process your payments.
• IT and hosting providers: To host our website and store data securely.
• Delivery partners: To dispatch and deliver your orders to the requested address.
• Professional advisors: Such as legal, finance, or compliance consultants if necessary.

We ensure that all processors act only on our instructions and provide a high standard of data protection and security.

International Data Transfers

Where any part of our service involves the transfer of your data outside the European Economic Area (EEA), such as via cloud-hosted systems, we ensure that adequate safeguards are in place in accordance with GDPR requirements.

Data Retention

We retain your personal information only as long as is necessary for the purposes stated in this policy, including the fulfillment of orders, ongoing customer support, legal compliance, and legitimate business interests. Typically, personal order information is held for up to seven years to comply with tax and accounting regulations. Communications or query records are generally kept for up to two years for customer service and quality assurance purposes, unless a longer or shorter retention period is required or permitted by law.

Your Rights as a Data Subject

You have the following rights concerning your personal data:

• Right of access: Request a copy of your personal data we hold.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data, subject to certain legal obligations.
• Right to restrict processing: Ask us to limit how we use your personal information.
• Right to data portability: Request to receive your data in a commonly used format or have it transferred to another supplier.
• Right to object: Object to processing for legitimate interests or direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw at any time.

To exercise your rights, please contact us using the contact details provided on our website. We generally respond to requests within one month. Certain legal exemptions may apply, and we will explain these if relevant to your request.

Data Security

We implement appropriate technical and organisational measures to ensure your personal data is protected against unauthorised processing, loss, destruction, or damage. This includes secure servers, encrypted communications during payment, and strict access controls.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from children under the age of 16. If we become aware that a child has provided us with personal data, we will take steps to delete such data.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The most current version will always be available on our website with the effective date indicated.

Contact and Complaints

If you have concerns about how your personal data is processed, handled, or wish to exercise your rights, please refer to the contact details provided on our website. If you remain dissatisfied, you have the right to lodge a complaint with your local Data Protection Authority.

Thank you for trusting Flower Delivery Bellingham. We are committed to keeping your personal information safe and respecting your privacy rights.